Article 1: Collect and use personal information
1.1 Personal information is information that contributes to the identity of a specific individual including name, age, private address, phone number, medical information, account number, information on payment transactions and other information that customers wish to keep confidential.
1.2 MISA will collect personal information from Customers only if Customers voluntarily send such information to MISA. Customers may refuse to provide their personal information except that it may prevent Customers from participating in some activities related to the use of MISA MoneyKeeper Software.
1.3 MISA collects Customer’s personal information when:
a. Customers create an account to use MISA MoneyKeeper, download software updates, participate in online surveys.
b. Customers using MISA support services. Customers can provide more necessary information for MISA so that MISA can support, check and help customers solve problems they are facing when using MISA MoneyKeeper software.
1.4 MISA uses Customer’s personal information to:
a. Perform and support under MoneyKeeper License Agreement such as: Notification of new products/services of MISA MoneyKeeper, changes to the provision of MISA MoneyKeeper software, software updates, and support.
c. Send marketing information including event invitations; Special promotions.
d. For internal purposes such as auditing, data analysis, network security and information technology, research to improve technology, products, services, and customer experience.
Article 2: Collect and use non-personal information
2.1 Non-personal information is information or data that is not directly linked to any particular person for example career, language, postal code, device identification, location and time zone, device type, or frequency of using the software.
2.2 MISA may collect, use, transfer and disclose non-personal information for any purpose.
2.3 MISA collects Customer’s non-personal information when:
a. Customer creates an account using MISA MoneyKeeper, downloads software updates, or joins online surveys.
b. Customer uses MISA support services, some phone calls will be recorded for the purpose of support quality control. These records are maintained in a safe environment and periodically destroyed in accordance with the policies and regulations of MISA.
2.4 How MISA uses Customer’s non-personal information:
a. MISA uses information such as occupation, language, area code, device identifier, location and time zone, type of device so that MISA can better understand customers’ behavior to improve our products and services.
b. MISA uses information related to Customers’ activities/frequency of using MISA MoneyKeeper software so MISA can understand which product/service features are most or least interested and improve the quality, bring the best experience to customers..
2.5 If MISA combines non-personal information with personal information, combined information will be treated as personal information.
Article 3: Agreement to these terms
3.1 When customer contacts MISA or registers to receive information about MISA services or provides personal information for marketing purposes (including event registration, software downloads), customer agrees to receive contact information from MISA by phone (text, phone call), email to respond to Customer’s request.
Article 4: Refuse to receive information
4.1 If customer does not use MISA’s products/services and wants to stop receiving information from MISA, customer can send an email to firstname.lastname@example.org and request MISA to stop sending information.
4.2 If customer is using MISA products/services and does not want to receive marketing information including event invitations, special promotions, please refuse to receive information by sending an email to email@example.com and request MISA to stop sending information.
Article 5: Cookies and other technologies
5.4 If customer wants to turn off cookies, please go to Preferences on the website and turn it off. For mobile devices, go to Settings, then choose web browser, and turn off Cookies. If customer does not know how to turn off cookies, please find out and contact the web browser developer to learn how to disable. Please note that certain features of the MISA website, app or service may not be available if cookies are disabled.
5.5 Like most other websites, MISA automatically collects some non-personal information and stores it in access logs. This information includes IP address, browser language, Internet service provider (ISP), referring page, operating system, time, and so on. MISA uses this information to understand and analyze trends and services, learn about Customer’s behavior on the website, collect information to analyze Customer habits. MISA may use this information in marketing and advertising services and in communicating with Customers. The pixel tag allows MISA to send emails in a format that customer can read and to know whether the message has been opened. MISA may use this information to reduce or eliminate useless messages sent to Customers.
Article 6: Store, protect and provide information
6.1 MISA implements information protection measures according to ISO 27000 (Information Security Management System Standard), CSA Star (Information Security Certificate for Cloud Services) and GPDR (General Data Protection Regulations of EU) has been certified by competent organizations, including administrative and technical measures to protect Customer’s personal information from being stolen, destroyed, or leaked, misuse, illegal disclosure or alteration.
6.3. MISA may provide Customer’s personal and/or non-personal information to competent State agencies upon request.
Article 7: Customer’s rights to personal information
7.1 MISA allows Customer to edit or delete their personal data. Customer has the following rights regarding their personal information that MISA collects:
a. Request to edit information;
b. Request to delete information;
7.2 Upon receiving customer’s request, MISA will process the request as soon as possible.
Article 8: Personal information related to children
MISA does not knowingly collect personal information from people under the age of 16. If MISA knows that MISA has collected personal information of people under the age of 16, MISA will take steps to delete information as soon as possible. MISA’s marketing, sales and service do not target at people under the age of 16.
Article 9: Third-party websites and services
Article 10: Other agreements
10.1 In cases where there is a need to comply with laws, legal processes, lawsuits or requests from authorities, governments inside and outside of the country of customer to disclose personal information, MISA may disclose such information if MISA determines that disclosure is necessary and appropriate under law. MISA may also disclose information about a Customer if MISA determines that disclosure is necessary and reasonable to enforce the terms or to protect customer’s operations. In addition, in the event of a reorganization, merger or sale, MISA may transfer all personal information MISA collected to relevant third parties.